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Complaints & Appeals Process - RTO Number: 3974

Murray Mallee Training Company Ltd is committed to providing a fair and inexpensive complaints and appeals process that includes access to an independent external body if necessary.

What is a complaint?

A complaint is generally negative feedback about services or staff which has not been resolved locally. A complaint may be received by Murray Mallee Training Company Ltd in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by students and/or employers.

What is an appeal?

An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be lodged within 28 days of the decision or finding is informed to the student.

Early resolution or complaints and appeals

In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time they occur between the persons involved.

Relationship to continuous improvement

Frequently, the complaints and appeals handling process will expose weaknesses in the training and assessment system that can flow into the continuous improvement system as opportunities for improvement. This outcome of complaints and appeals handling is very positive and should be actively applied by all persons involved.

Complaints and appeals handling

Murray Mallee Training Company Ltd undertakes to apply the following principles to its complaints and appeals handling:

  • A written record of all complaints and appeals is to be kept by Murray Mallee Training Company Ltd including all details of lodgement, response and resolution.
  • A complainant or person lodging an appeal is to be provided an opportunity to formally present his or her case at a minimal or no cost.
  • Each complainant or person lodging an appeal may be accompanied and/or assisted by a support person at any relevant meeting.
  • The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint or appeal and all reasonable measures are taken to finalise the process as soon as practicable.
  • The complainant or person lodging an appeal is to be provided with a written statement of the outcome, including details of the reasons for the outcome.
  • The complainant or person lodging an appeal is to have the opportunity for a person or body that is independent of Murray Mallee Training Company Ltd to review his or her complaint or appeal following internal Murray Mallee Training Company Ltd complaint or appeals process. It is noted that a review of findings by an independent person or body will generally only relate to the appeals process and is less likely to be required in complaints handling.
  • Murray Mallee Training Company Ltd shall maintain the enrolment of the complainant or person lodging an appeal during the complaint or appeals process.
  • Decisions or outcomes of the complaint or appeals process that find in the favour of the student shall be implemented immediately.
  • Complaints and appeals are to be handled in the strictest of confidence. No Murray Mallee Training Company Ltd representative is to disclose information to any person without the permission of the Murray Mallee Training Company Ltd Chief Executive Officer. A decision to release information to third parties can only be made after the complainant has given written permission for this to occur.
  • Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement as a Continuous Improvement Report.

Complaints and Appeals Procedures

Complaints Handling Procedure

Matters that cannot be resolved at the time they occur should be referred to the Murray Mallee Training Company Ltd Chief Executive Officer for review. The following procedure is to be followed when a complaint form is received:

  • A Complaint is received by Murray Mallee Training Company Ltd in writing and is to be immediately recorded into Murray Mallee Training Company Ltd Complaints and Appeals Register.
  • Complaints which are received in other forms such as phone or email are to be detailed and then recorded in the Complaints and Appeals Register.
  • The Complaint is to be forwarded to the Chief Executive Officer who is to review the matter and make recommendation as to how to respond to the matter. The Chief Executive Officer may choose to consult with others within Murray Mallee Training Company Ltd or relevant agencies external to Murray Mallee Training Company Ltd in determining his or her recommendation.
  • The Chief Executive Officer may choose to make inquiries about the matter or may task another person to research the matter against relevant policy.
  • The Chief Executive Officer is to finalise his or her response to the complainant and provide the complainant a response within 10 working days from when the complaint is received at Murray Mallee Training Company Ltd.
  • The response to the complainant must include information that demonstrates that the matter was thoroughly reviewed and what actions and outcomes have been identified as a result of the complaint.
  • Opportunities for improvement that were identified as a result of the complaint are to be recorded.
  • The Complaints and Appeals Register is to be kept up to date at all times to accurately reflect how the matter was responded to and the duration from the date the complaint was received to the date the complaint was resolved.

Appeals Procedure

Applications by students for reconsideration of an unfavourable decision or finding are to be treated with the highest importance. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be lodged within 28 days of when the decision or finding is communicated to the student. The following procedure is to be followed when an application for appeal is received:

  • A Complaint is received by Murray Mallee Training Company Ltd and is immediately recorded into the Murray Mallee Training Company Ltd Complaints and Appeals Register.
  • The Complaint is to be forwarded to the Chief Executive Officer who is to review the matter and make recommendation as to how to respond to the matter. The Chief Executive Officer may choose to consult with others within Murray Mallee Training Company Ltd or relevant agencies external to Murray Mallee Training Company Ltd determining his or her recommendation.
  • The Chief Executive Officer may choose to make inquiries about the matter or may task another person to research the matter against relevant policy. The Chief Executive Officer is to consider applications for appeal on the basis of procedural fairness. In most cases, this should include a careful examination of the system that the applicant is required to negotiate (such as the assessment system), the information they have been provided which has led to the disputed situation and the timeframes involved.
  • The Chief Executive Officer is to finalise their response to the applicant and provide the applicant a response within 10 working days from when the appeal is received at Murray Mallee Training Company Ltd.
  • The response to the applicant must include information that demonstrates that the appeal was thoroughly reviewed and what actions and outcomes have been identified as a result of the appeal.
  • If the applicant is satisfied with the response, the appeal is to be closed in the Complaints and Appeals Register. If the applicant is not satisfied with the response, the applicant is to be referred to the MMTC Ltd’s independent conciliator – GPS (Great People Solutions). Contact details for GPS will be provided to each applicant at the commencement of the complaints investigation process.
  • At the conclusion of the review, decisions or outcomes of the appeals process that find in the favour of the student or otherwise shall be implemented immediately.
  • The Complaints and Appeals Register is to be kept up to date at all times to accurately reflect how the matter was responded to and the duration from the date the appeal was received to the date the appeal was resolved.

Student Enrolment Fees - RTO Number: 3974

FEES AND CHARGES POLICY:
The purpose of these guidelines is to provide an understanding for the application of tuition fees for individuals enrolling into training programs with MMTC Ltd’s RTO.

MMTC’s Fees and Charges Schedule will apply from 1st January, 2018 and is applicable to all enrolments in Government Funded Training Programs.

This schedule may be changed from time to time in consideration of Ministerial Directions regarding the application of Fees and Charges.

Note:  MMTC Ltd does not charge fees in advance.  All fees are charged and collected at/after enrolment.

            MMTC Ltd does not charge any other fees then those listed below for Government Subsidised Training.

 MMTC Ltd does not charge fees in excess of $1500 in any one year.

Payment of Fees:
All fees are payable within 14 days of receipt of invoice. 

Calculation of Fees for Recognition of Prior Learning (RPL):
MMTC Ltd may apply a charge for any assessment conducted as RPL only if the assessment is conducted at the request, or with consent of the student.  A fee will be determined at the time of request in consideration of the application.

Victorian Fees:
Calculation of Fees:
For each enrolment a tuition fee will apply by calculating the total number of scheduled hours of government funded training which a person enrols to undertake in each calendar year training is to be delivered.  Refer to Tuition Fee Schedule below.

Concession Tuition:
For enrolments in courses at the Certificate IV level and below, MMTC Ltd will charge the concession fee to an individual who, prior to the commencement of training, holds a current and valid:

  1. Commonwealth Health Care Card;
  2. Pensioner Concession Card; or
  3. Veteran's Gold Card; or
  4. An alternative card or concession eligibility criterion approved by the Minister for the purpose of these Guidelines

The concessions provided for at (a) & (b) also apply to the dependant spouse or dependant child of the card holder. 

MMTC Ltd must retain a copy of the relevant concession card specified above.

Refer to Tuition Fee Schedule below.

MMTC Ltd will grant a concession on the tuition contribution where it considers that collection in full would impose extreme hardship.  

Refunds:

  • Refunds will be payable to Students who withdraw from a course up until four (4) weeks after the commencement of the course.  Refunds will be full apart from the minimum charge.  A full refund will be provided where the Student takes up a place at another educational institution.
  • Refunds will be payable to Student’s on a pro-rata basis for students who withdraw after the four (4) week commencement period.
  • Where MMTC Ltd cancels the enrolment at any time fees will be refunded in full or pro-rata dependant on the training period completed.
  • All refunds must be approved by the Business Manager/Internal Auditor.

TUITION FEE SCHEDULE:
2018 Tuition Fee Schedule for enrolments in courses that commence on or after 1st January, 2018.

NOTE:  Costs are calculated for ‘Eligible Individuals’ under State Government Victorian Training Guarantee

Course Title

Certificate Level

Tuition Fee per Hour

Concession Fee

Nominal Hour Range

Agriculture

II & III

$2.17

$0.44

370-1680

Horticulture

II & III

$2.17

$0.44

560-1460

Automotive

II & III

$2.17

$0.44

275-1360

Business

II, III & IV

$2.17

$0.44

365-665

Construction

II & III

$2.17

$0.44

712-1246

Engineering

II & III

$2.17

$0.44

390-1000

Retail

II, III & IV

$2.17

$0.44

420-535

Transport & Logistics

II & III

$2.17

$0.44

570-840

NSW Fees:

  • Fees as payable per training year or part thereof calculated on a pro-rata basis as per the Smart & Skilled Guidelines. 
  • A Smart & Skilled Student Eligibility Enquiry Report will be provided to each student wishing to enrol. This report will provide the student with the total or their Student Fee.
  • Fees are to be collected on enrolment at the beginning of each year of training.
  • Existing Workers and School Based Trainees are not required to pay an Enrolment Fee.
  • Traineeship's - $1000
  • Apprenticeship's - $2000

ACT Fees:

Australian Apprentices who hold one of the Australian Government Cards listed below or can prove genuine hardship, are eligible for a concession.  To be granted a fee concession a copy of the original Australian Government Card or Evidence of Hardship must be provided. 

Eligible for concession:  

  • Australian Government Health Care Card
  • Australian Government Low Income Health Care Card
  • Australian Government Pensioner Concession Card
  • Veteran’s Gold Card
  • Other (Attach Evidence of Hardship)                      

NB: A COPY OF A CURRENT CONCESSION CARD MUST BE ATTACHED FOR A CONCESSION TO BE GRANTED.

Are charged in line with Ministerial Directions. The Fees for 2018 are $500, This includes the compulsory $350 Student Fee

A Statement of Fees (Form 690) is produced for each Trainee/Apprentice upon enrolment. This is given to the Apprentice/Trainee upon enrolment and a copy is also given to the Employer. A copy is placed in the Apprentice/Trainee File. The Statement of Fees also indicates who will pay the Tuition Fee - Apprentice/Trainee or Employer.

Fee Exemptions:

  • Australian Aboriginal and Torres Strait Islander students are exempt from paying NSW Fees. 2018 Fee Exemption Application Form must be completed and submitted with enrolment.
  • Students who receive a disability support pension and students with a disability are exempt from paying NSW Fees for one NSW Course enrolment per year.
  • Students who receive one or more eligible Commonwealth benefits or allowances at the time of their enrolment may be be eligible to pay a concession fee rather than the full NSW fee. 
  • If you are a recipient of an eligible benefit or allowance, the concession fee may also be available to your dependent child, spouse or partner.

Refunds:

  • Refunds will be payable to Students who withdraw from a course up until four (4) weeks after the commencement of the course.  Refunds will be full apart from the minimum charge. 
  • A full refund will be provided where the Student takes up a place at another educational institution.
  • Refunds will be payable (less the minimum charge) to Student’s on a pro-rata basis for students who withdraw after the four (4) week commencement period.
  • Refunds will be payable to Australian Apprentices who withdraw due to extended illness supported by a medical certificate. 
  • Where MMTC Ltd cancels the enrolment at any time fees will be refunded in full or pro-rata dependant on the training period completed.
  • All refunds must be approved by the Business Manager/Internal Auditor.

WA Vet Fees and Charges:

Course Fees for 2018 are:

Course Title

Certificate Level

Course Fee per Hour

Concession Fee

Certificate II in Warehousing Operations*

II

$3.25

$0.97

Certificate III in Warehousing Operations*

III

$3.25

$0.97

 *Excludes Existing Worker Traineeships

**Concessions are not available for Existing Worker Traineeships

Existing Worker Trainees at any qualification level are charged at a fee rate of $5.79 per nominal hours.

CONCESSIONS ON COURSES:

The following students are entitled to the concession rate on course fees:

  1. a) Persons and dependants of persons holding:
  2. i) A Pensioner Concession Card.
  3. ii) A Repatriation Health Benefits Card issued by the Department of Veteran's Affairs.

iii) A Health Care Card.

  1. b) Persons and dependants of persons in receipt of AUSTUDY or ABSTUDY.
  2. c) Persons and dependants of persons in receipt of the Youth Allowance.
  3. d) Persons and dependants of persons who are inmates of a custodial institution.
  4. e) Secondary school-aged persons, not enrolled at school.

If the concession is valid for the full enrolment period, then all eligible units commenced within that period attract the concession rate. If the concession is valid for part of the enrolment period, then only eligible units commenced on or after the start date and prior to the expiry of the concession attract the concession rate.

VET IN SCHOOLS :

Secondary school students are exempt from course and resource fees if they:

  1. a) are enrolled at school, as defined in the School Education Act 1999; and
  2. b) are undertaking a VET course.

For the document that provides full information on the VET Fees and Charges Policy 2018. Please review the following -  pdf VET Fees and Charges Policy 2018 (159 KB)

FEE CAVEAT:

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.

FEE PROTECTION:

  • Murray Mallee Training Company Ltd accounts and records clearly distinguish income and expenditure for fee-for-service training from government funded training.
  • Murray Mallee Training Company Ltd has established and maintains a separate ledger account to record receipt of income from tuition contributions and payment of refunds of tuition contributions.
  • Murray Mallee Training Company Ltd keeps records and evidence to support fee waivers and concessions granted.
  • A copy of the Statement of Fees is kept in the students file along with any details of any refunds for a period of 7 years after the cessation of student's study.
  • Murray Mallee Training Company Ltd ensures that any fees paid in advance of training are protected by maintaining a financial Guarantor arrangement with our financial institution.

Note: 

 - Murray Mallee Training Company Ltd does not charge fees in advance.  All fees are charged and collected at/after enrolment.
 - Murray Mallee Training Company Ltd does not charge any other fees then those listed above for Government Subsidised Training.
 - Murray Mallee Training Company Ltd does not charge fees in excess of $1500 in any one year.

APPEALS:
Appeals relating to the above Policy should be directed to the CEO or Business Manager, MMTC Ltd, PO Box 254 (335-339 Campbell Street), SWAN HILL,   3585.

Training Services - RTO Number: 3974

Murray Mallee Training Company Ltd has been a Registered Training Organisation (RTO) since 1996, providing Nationally Accredited Training to Apprentices and Trainees. Qualifications ranging from Certificate II to IV are available for a diverse range of Business and Industry including:

  • General Construction
  • Retail
  • Horticulture
  • Engineering
  • Transport & Logistics
  • Business Administrator
  • Agriculture
  • Automotive

Programs are designed and wherever possible facilities set up to enhance flexibility of delivery in order to maximise the opportunity for access and participation by disadvantaged students. 

Should you and your employer decide to select MMTC Ltd as your Training Provider, a Training Consultant will visit you to discuss the Training Program in more detail including the development of a Training Plan, identification of any required off-the-job training, Assessment Methods and their frequency.

See Enrolment Fee Section for applicable Course Fees.

Training may be delivered with Victorian and Commonwealth Government Funding - (eligibility criteria apply).

pdf Click Here to view our 2017 Student Information Guide (1.44 MB) pdf . (1.46 MB)

QUALIFICATIONS OFFERED:

Agriculture/Horticulture Industry:

AHC20116 - Certificate II in Agriculture

This qualification provides an entry level occupational outcome in agriculture. A  The Certificate II in Agriculture provides students with necessary skills, knowledge and experience to work in the areas of agriculture. This enables individuals to select a livestock production or cropping context as a job needs. Industry expects individuals with this qualification to carry out routine tasks under general supervision and exercise limited autonomy with some accountability for their own work. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles vary across different industry sectors and may include:

  • Assistant animal attendant/stockperson
  • Assistant Farm or Station hand
  • Assistant Farm or Station worker
  • Assistant Farm or Station labourer

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include any of the specialist qualifications at Certificate III in Agriculture.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC30116 - Certificate III in Agriculture

This qualification provides a general vocational outcome in agriculture. The qualification enables individuals to select a livestock production, cropping or livestock context as a job focus or, in the case of mixed farming enterprises, both cropping and livestock. Industry expects individuals with this qualification to perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles vary across different industry sectors and may include:

  • Farm or station hand
  • Farm or station worker
  • Livestock transport driver

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include, but are not limited to Certificate IV in Agriculture.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC20416 - Certificate II in Horticulture

This qualification underpins a range of work functions and job roles that can lead to a horticultural trade qualification   The qualification is suitable to those wishing to gain knowledge and skills based on the Horticulture industry, culture, occupations, job roles and workplace expectations   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles and titles vary across different industry sectors   Possible job titles relevant to this qualification include:

  • Horticulture worker
  • Horticulture assistant

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include, but are not limited to Certificate III in Horticulture.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC30616 - Certificate III in Production Horticulture

This qualification provides a vocational outcome in production horticulture   The qualification enables individuals to select a tree cropping, vegetable or berry production, grape growing or mushroom production context as a job focus, or a mixture in the case of mixed enterprises   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • vegetable farm worker
  • orchard or vineyard farm worker
  • mushroom farm worker
  • plantation worker

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include, but are not limited to, Certificate IV in Production Horticulture.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC30716 - Certificate III in Horticulture

Those wishing to gain knowledge and skills based on the Horticulture industry, culture, occupations, job roles and workplace expectations. This qualification provides a general vocational outcome in amenity horticulture   It is not a suitable pathway for horticultural trades   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles and titles vary across different industry sectors   Possible job titles relevant to this qualification include:

  • Horticulturist
  • Gardener

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include any of the specialist qualifications at Certificate IV.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC30916 - Certificate III in Landscape Construction

The qualification is suitable to those wishing to gain skills and qualifications needed for employment in a landscaping environment. This qualification provides a general vocational outcome in landscape construction   The landscaping industry expects this qualification to be achieved to meet job outcomes at this level   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles and titles vary across different industry sectors   Possible job titles relevant to this qualification include:

  • Landscaper

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Further training pathways from this qualification include, but are not limited to, Certificate IV in Horticulture or Diploma of Landscape Design.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AHC31016 - Certificate III in Parks and Gardens

This qualification provides a vocational outcome in parks and gardens   The parks and gardens industry expects this qualification to be achieved to meet job outcomes at this level   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Municipal/City Gardener
  • Horticulturist

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Further training pathways from this qualification include, but are not limited to, Certificate IV in Parks and Gardens.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Automotive Industry:

AUR20916 - Certificate II in Automotive Body Repair Technology

This qualification covers the skills and knowledge required to perform a range of basic tasks when repairing and maintaining the automotive body of cars and other vehicles. The qualification is suitable to those wishing to gain skills and qualifications needed for employment in an automotive body repair technology environment. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate II in Automotive Body Repair Technology prepares new employees or recognises and develops existing workers who perform repair and maintenance operations in an automotive repair facility. Job roles related to this qualification include:

  • vehicle body repair assistant
  • vehicle paint-less dent repair assistant
  • vehicle painter assistant
  • vehicle trimmer assistant
  • vehicle glazing assistant
  • vehicle dismantler
  • vehicle detailer
  • vehicle body assembler
  • vehicle tinter

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Further training pathways from this qualification include any of the four streams in AUR32116 - A Certificate III in Automotive Body Repair Technology or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR30316 - Certificate III in Automotive Electrical Technology

This qualification covers the skills and knowledge required to service, diagnose and repair electrical systems and components in vehicles in the automotive electrical service and repair industry. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Automotive Electrical Technology prepares new employees or recognises and develops existing workers who service, diagnose and repair vehicle electrical and electronic systems and components. Job roles related to this qualification include:

  • automotive electrician
  • automotive electrical technician
  • automotive electrical diagnostic technician.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Further training pathways from this qualification include AUR40616 Certificate IV in Automotive Electrical Technology or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR30416 - Certificate III in Agricultural Mechanical Technology

This qualification covers the skills and knowledge required to perform a broad range of tasks on a variety of agricultural vehicles. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Agricultural Mechanical Technology is intended to prepare new employees or recognise and develop existing workers performing mechanical work in the agricultural vehicle and equipment service and repair sector. Employment outcomes targeted by this qualification include:

  • agricultural mechanical technicians

Credit may be granted towards this qualification by those who have completed AUR20512 Certificate II in Automotive Servicing Technology, AUR20712 Certificate II in Automotive Vocational Preparation or other relevant qualifications.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Further training pathways from this qualification include AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR40816 Certificate IV in Automotive Mechanical Overhauling or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR30616 - Certificate III in Light Vehicle Mechanical Technology

This qualification covers the skills and knowledge required to perform a broad range of tasks on a variety of light vehicles in the automotive service and repair industry. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Light Vehicle Mechanical Technology prepares new employees or recognises and develops existing workers performing mechanical work in the automotive light vehicle service and repair industry. Job roles related to this qualification include:

  • light vehicle mechanical technician.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit may be granted towards this qualification by those who have completed AUR20516 Certificate II in Automotive Servicing Technology, AUR20716 Certificate II in Automotive Vocational Preparation or other relevant qualifications.

Further training pathways from this qualification include AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR40816 Certificate IV in Automotive Mechanical Overhauling or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR30816 - Certificate III in Motorcycle Mechanical Technology

This qualification covers the skills and knowledge required to perform a broad range of tasks on a variety of motorcycles within the automotive service and repair industry. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Motorcycle Mechanical Technology prepares new employees or recognises and develops existing workers performing mechanical work in the automotive motorcycle service and repair industry. Job roles related to this qualification include:

  • automotive motorcycle repair technician.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit may be granted towards this qualification by those who have completed AUR20516 Certificate II in Automotive Servicing Technology, AUR20716 Certificate II in Automotive Vocational Preparation or other relevant qualifications.

Further training pathways from this qualification include AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR40816 Certificate IV in Automotive Mechanical Overhauling or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR31116 - Certificate III in Heavy Commercial Vehicle Mechanical Technology

This qualification covers the skills and knowledge required to perform a broad range of tasks on a variety of heavy commercial vehicles within the automotive service and repair sector. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Heavy Commercial Vehicle Mechanical Technology is intended to prepare new employees or recognise and develop existing workers performing mechanical work in the automotive heavy commercial vehicle service and repair sector. Employment outcomes targeted by this qualification include:

  • heavy commercial vehicle technicians

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit may be granted towards this qualification by those who have completed AUR20516 Certificate II in Automotive Servicing Technology, AUR20716 Certificate II in Automotive Vocational Preparation or other relevant qualifications.

Further training pathways from this qualification include AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR40816 Certificate IV in Automotive Mechanical Overhauling or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR32116 - Certificate III in Automotive Body Repair Technology

This qualification covers the skills and knowledge required to repair and maintain the body of cars, heavy vehicles and other vehicles in the automotive industry. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Automotive Body Repair Technology prepares new employees or recognises and develops existing workers who are repairing, maintaining and re-manufacturing the body of vehicles in the automotive industry. Job roles related to this qualification include:

  • vehicle body repair technician
  • vehicle body restoration technician
  • heavy vehicle body and chassis repair technician.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit will be granted towards this qualification to those who have completed AUR20916 Certificate II in Automotive Body Repair Technology or other relevant qualifications.

Further training pathways from this qualification include AUR40716 Certificate IV in Automotive Body Repair Technology or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR32216 - Certificate in Automotive Glazing Technology

This qualification covers the skills and knowledge required to remove, install, repair and manage auto glazing technical operations of cars and other vehicles within the automotive industry. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

The Certificate III in Automotive Glazing Technology is intended to prepare new employees or recognise and develop existing workers who are removing, installing and repairing windscreens and other glass items on vehicles in the automotive industry.

Job roles related to this qualification include:

  • automotive glazing technician
  • windscreen repair technician

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit will be granted towards this qualification to those who have completed AUR20916 Certificate II in Automotive Body Repair Technology or other relevant qualifications.

Further training pathways from this qualification include AUR40716 Certificate IV in Automotive Body Repair Technology or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

AUR32416 - Certificate III in Automotive Refinishing Technology

This qualification covers the skills and knowledge required to paint, refinish, repair and maintain painted surfaces to a range of automotive vehicles, recreational vehicles and other vehicles within the automotive industry. This qualification may also cover non-automotive which may include industrial machinery and tools. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship. 

The Certificate III in Automotive Refinishing Technology is intended to prepare new employees or recognise and develop existing workers who are painting and maintaining painted surfaces on a range of vehicles and non-vehicle applications   Job roles related to this qualification include:

  • vehicle refinishing technician
  • vehicle refinishing technician, heavy vehicle and industry

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

Credit will be granted towards this qualification to those who have completed AUR20916 Certificate II in Automotive Body Repair Technology or other relevant qualifications.

Further training pathways from this qualification include AUR40716 Certificate IV in Automotive Body Repair Technology or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Business Administration Industry:

BSB20115 - Certificate II in Business

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles related to this qualification include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

After achieving this qualification candidates may undertake BSB30115 Certificate III in Business or BSB30415 Certificate III in Business Administration or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

BSB30415 - Certificate III in Business Administration

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles related to this qualification include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. There are no pre-requisites for this qualification.

After achieving this qualification candidates may undertake BSB40515 Certificate IV in Business Administration.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

BSB40515 - Certificate IV in Business Administration

This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Job roles related to this qualification include:

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Project Assistant

Preferred pathways for candidates considering this qualification include:

  • BSB30415 Certificate III in Business Administration or other relevant qualification/s

OR

  • vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Medical Records Officer
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator.

 This breadth of expertise would equate to the competencies required to undertake this qualification.

 After achieving this qualification candidates may undertake BSB50415 Diploma of Business Administration.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Building & Construction Industry:

CPC30111 - Certificate III in Bricklaying/Blocklaying

This qualification provides a trade outcome in bricklaying and blocklaying.This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Bricklayer
  • Blocklaying

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as two specialist fields of work. The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context. 

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

CPC30211 - Certificate III in Carpentry

This qualification provides a trade outcome in carpentry, covering work in residential and commercial applications .This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Carpenter
  • Carpenter and joiner.

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as a specialist field of work. The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

CPC30611 - Certificate III in Painting and Decorating

This qualification provides a trade outcome in painting and decorating for residential and commercial construction work. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Painter and decorator.

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as two specialist fields of work. The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

CPC30812 - Certificate III in Roof Tiling

This qualification provides a trade outcome in roof tiling for residential and commercial construction work. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Roof tiler.

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as a specialist field of work.

The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

CPC31211 - Certificate III in Wall & Ceiling Lining

This qualification provides a trade outcome in wall and ceiling lining. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Wall and ceiling liner.

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as two specialist fields of work. The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

CPC31311 - Certificate III in Wall and Floor Tiling

This qualification provides a trade outcome in wall and floor tiling for residential and commercial construction work. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Occupational titles may include:

  • Tiler
  • Wall and floor tiler.

The qualification has core unit of competency requirements that cover common skills for the construction industry, as well as a specialist field of work. The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Engineering Industry:

MEM20105 - Certificate II in Engineering

This qualification covers the skills and knowledge required of workers employed as Engineering/manufacturing Employees -Level III as defined in the Manufacturing and Associated Industries and Occupations Award or in related industries where Engineering/ Manufacturing Employees work. The qualification has been specifically developed to reflect the minimum training requirement specified in the Award for employment in the above occupation. The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies such as those delivered through a formal traineeship. The qualification may also be achieved through formal skills recognition assessment processes.

Occupational titles may include:

  • Aluminium Anodising Worker
  • Aluminium Fabrication Production Worker
  • Automotive Components Production Worker
  • CNC Machine Operator
  • Die Casting Worker (Production)
  • Electronic Component Assembler
  • Engineering Factory Worker
  • Equipment Maintainer
  • Equipment Repairer
  • Equipment Repairers 
  • Foundry Worker (General Fettling)
  • Foundry Worker (General)
  • Foundry Worker (Moulding)
  • General Engineering Worker

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

MEM30105 - Certificate III in Engineering - Production Systems

This qualification covers the skills and knowledge required of workers employed as Engineering/Manufacturing Employees - Level V as defined in the Manufacturing and Associated Industries and Occupations Award or in related industries where Engineering/Manufacturing Employees work. The qualification has been specifically developed to reflect the minimum training requirement specified in the Award for employment in the above occupation. The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies such as those delivered through a formal traineeship. The qualification may also be achieved through formal skills recognition assessment processes.

Occupational titles may include:

  • CAM Operator CAM
  • Electroplater
  • Machine Setter/Operator
  • Production Steam Generation / Boilerhouse Operator (Pulp and Paper)

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

MEM30205 - Certificate III in Engineering-Mechanical Trade

This qualification covers the skills and knowledge required to work as an Engineering Tradesperson - Mechanical within metal, engineering, manufacturing and associated industries or other industries where Engineering Tradesperson - Mechanical work. The qualification has been specifically developed for apprentices in the above trade. The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies such as those delivered through a formal apprenticeship. The qualification may also be achieved through formal skills recognition assessment processes.

Job roles/employment outcome:

The Certificate III in Engineering - Mechanical Trade specifies the competencies required for employment as an Engineering Tradesperson - Mechanical including the design, assembly, manufacture, installation, modification, testing, fault finding, commissioning, maintenance and service of all mechanical equipment, machinery, fluid power systems, stationary and mobile equipment, instruments, refrigeration, and the use of computer controlled machine tools. Employment outcomes related to this qualification are found in a wide variety of manufacturing and engineering related sectors as well as Engineering Tradesperson - Mechanical roles in other industries.

Further training pathways from this qualification include MEM40105 Certificate IV in Engineering and MEM50105 Diploma of Engineering - Advanced Trade or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today! 

MEM30305 - Certificate III in Engineering - Fabrication Trade

This qualification covers the skills and knowledge required for employment as an Engineering Tradesperson - Fabrication within the metal, engineering, manufacturing and associated industries or other industries where Engineering Tradespersons - Fabrication work. The qualification has been specifically developed to meet the needs of apprentices in the above trade. The qualification packaging has been developed on an assumption that competency will be developed through an integrated combination of on and off-the-job learning strategies such as those delivered through a formal apprenticeship. The qualification may also be achieved through formal skills recognition assessment processes.

Job roles/employment outcomes

The Certificate III in Engineering - Fabrication Trade specifies the competencies required for employment as an Engineering Tradesperson - Fabrication including metal fabrication, forging, founding, structural steel erection, electroplating, metal spinning, metal polishing, sheet metal work, welding and the use of related computer controlled equipment   Employment outcomes related to this qualification are found in a wide variety of manufacturing and engineering related sectors as well as Engineering Tradesperson - Fabrication roles in other industries  

Further training pathways from this qualification include MEM40105 Certificate IV in Engineering and MEM50105 Diploma of Engineering - Advanced Trade or other relevant qualifications.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Cabinet Making Industry:

MSF31113 - Certificate III in Cabinet Making

This qualification covers the skills and knowledge required to perform a range of skills at trade-level for those working in furniture making and those involved in the manufacture and installation of fitted furniture typically in a kitchen, bathroom and related context. Installation skills may be applied to new or renovation work. The work is in a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

This qualification offers a generic Certificate III in Cabinet Making, as well as two pathways targeting the skill requirements of free-standing furniture makers and kitchen and bathroom cabinet makers and installers. 

The following additional qualification descriptors are approved for this qualification:

Pathway 1:

MSF31113 Certificate III in Cabinet Making

(Furniture)

Pathway 2:A 

MSF31113 Certificate III in Cabinet Making

(Kitchens and Bathrooms)

 

The MSS30312 Certificate III in Competitive Systems and Practices is available for employees at this level who already possess technical skills and who require additional manufacturing practice skills above those available in this qualification  

Depending on the state and territory where work is undertaken licensing may relate to this qualification where the candidate is required to work on-site assisting in kitchen and bathroom installation. The licensing requirement will usually involve construction induction training. Where licensing is required the unit CPCCOHS1001A Work safely in the construction industry should be selected. If no licensing requirement exists e.g. where all work will be off-site then the unit MSAPMOHS200A Work safely should be selected  

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Retail Industry:

SIR20216 - Certificate II in retail Services

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

Possible job titles

  • sales assistant
  • customer service assistant

After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:

  • SIR30216 Certificate III in Retail

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

SIR30216 - Certificate III in Retail

This qualification provides the skills and knowledge for an individual to be competent in retail operations   Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible job titles

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator

After achieving SIR30216 Certificate III in Retail individuals may undertake:

  • SIR40316 Certificate IV in Retail Management

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

SIR40316 - Certificate IV in Retail Management

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs   This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants. This qualification is suitable for an Australian Apprenticeship.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

Entry to this qualification is open to individuals who:

  • have achieved a Certificate III in Retail

or

  • have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today!

Transport Industry:

TLI21616 - Certificate II in Warehousing Operations

This is a general qualification for the Warehousing and Storage Industry. It involves a range of tasks involving known routines and procedures, and taking some accountability for the quality of work outcomes   This qualification may be accessed by direct entry. This qualification is suitable for an Australian Apprenticeship.

Possible job titles

  • Warehouse Assistant
  • Freight Handler

After achieving TLI21616 Certificate II in Warehousing Operations, individuals may undertake:

  • TLI31616 - Certificate III in Warehousing Operations

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today

TLI31616 - Certificate III in Warehousing Operations

This is a general qualification for the Warehousing and Storage Industry. It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, with some discretion and judgement in selecting equipment, services or contingency measures and within known time constraints.

Possible job titles

  • Warehouse Operator
  • Cold Store Operator

After achieving TLI31616 Certificate II in Warehousing Operations, individuals may undertake:

  • TLI41816- Certificate IV in Warehousing Operations

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication   There are no pre-requisites for this qualification.

Call us on 03 5033 1216 for a full information kit and to take the first step on your new career path today

 

 

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